The Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Medicare Health Outcomes Survey (HOS) are patient surveys that affect Centers for Medicare & Medicaid Services (CMS) star ratings—for you and for Highmark.
Survey responses are confidential and may be completed by your Medicare Advantage patients or their designated representatives. Improving the patient experience leads to better health outcomes for your patients and helps support gap closure programs.
The CAHPS survey, administered annually from March through June, asks your Medicare Advantage patients about their experience with—and to rate—their health plan and network providers. Providers and practices that have seen high patient satisfaction results generally do the following:
Your staff can also improve patient satisfaction by:
To view CAHPS survey questions, click here .
HOS—administered annually from July through November—is the first patient-reported outcome survey used in Medicare-managed care to measure how patients’ perception of their physical and mental health has changed over time. These perceptions can be improved by:
You can view HOS questions here .
Highmark does not recommend particular treatments or health care services. This information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. You should determine the appropriate treatment and follow-up with your patient. Coverage of services is subject to the terms of each member’s benefit plan. Additionally, state laws and regulations governing health insurance, health plans and coverage may apply and will vary from state to state.