A newsletter for Highmark Blue Cross Blue Shield of Western New York (Highmark BCBSWNY) network providers
Issue 2, February 2023
We’re pleased to announce that Signify Health has joined our House Call program team for 2023.
Since 2021, Highmark Blue Cross Blue Shield of Western New York has offered the House Call program for eligible members of Medicare Advantage and some other benefit plans. Signify Health will be our primary vendor for the House Call program going forward.
The goal of the House Call program is to help members stay healthy between regular check-ups, gain better understanding of their chronic conditions, and explain how they can access needed resources. Subsequently, the House Call program provides valuable insights to both our members and their PCPs to promote continuity of care.
House Call visits and screenings — conducted by a licensed Medical Clinician — provide a comprehensive view of the member’s health.
During the visit, the Signify Medical Clinician will review a member’s medications, check safety issues in the home, conduct depression screenings, assess activities of daily living and fall risk, and may recommend additional screenings.
If the member is clinically unstable, the Medical Clinician will call his or her Primary Care Physician (PCP) that day.
House Call visits do not replace regular doctor visits or annual wellness exams. Signify clinicians do not prescribe medications or perform and order invasive tests or procedures.
Members are encouraged to speak with their PCP about follow-up and further health care decisions.
Your patient’s health profile will be documented in a valid medical record, and you will receive a copy of the report and lab results (if applicable). In addition, a copy of the complete health risk assessment is available upon request by contacting Signify member services at 855-319-4448 (TTY: 711) Monday through Friday, 7 a.m. to 6 p.m. Central Time.
If your patients would like to schedule an appointment, they can do so at schedule.signifyhealth.com. 
For more information about the House Call program, please contact your practice account manager or the Provider Service Center at 800-950-0051.
